Motorola Solutions
Field Response & Reporting: information for the field team
The Field Response & Reporting family brings operational information closer to the professionals handling an incident. Its aim is to enable queries, updates and dispatch tracking on mobile devices, reducing the need to return to base to record or obtain information.
Discuss this solution
What this solution does
Incident tracking by mobile phone
Teams receive information and track incidents dispatched by CAD. Digital notifications complement communication without occupying the radio voice channel.
Queries while on the move
The manufacturer presents searches for people, vehicles and locations, as well as voice access with Apple CarPlay and Android Auto in compatible configurations.
Records updated in the field
Integration with operational systems aims to make data available and update records within response professionals' workflow.
A workflow between the control center, patrol and back office
The offering links the mobile professional's work to dispatch and operational records. It is more than displaying a report on a phone: the team receives context and sends information back while handling the incident.
- The control center forwards the incident originating in CAD and sends notifications to the device.
- While on the move, the professional accesses available information about people, vehicles and locations.
- Updates operational records in the field, reducing returns to base solely to handle data.
Mobile integration without confusing category and application
Field Response & Reporting brings together a mobility offering. Before selecting devices, the application and the corresponding connectors for the organization's CAD and records management system, or RMS, must be identified.
- Phones, tablets and vehicle-mounted equipment have different usage workflows.
- Apple CarPlay and Android Auto are presented for voice queries in compatible configurations; they do not provide unrestricted database access.
- Data notifications complement radio; they do not automatically replace critical voice communication.
Where to assess the application
- Public safety professionals who query and record information outside the control center.
- Operations that need to connect dispatch with mobile response activities.
What must be confirmed in the project
- Identify the application, modules and licenses suited to the intended workflow.
- Validate integration with existing CAD, records and query databases.
- Confirm compatible devices, connectivity and access controls.
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Describe the current workflow, systems already in use and the problem you need to solve. This conversation guides the integration, deployment and support analysis before equipment or licenses are defined.
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