Privacy Policy

1) What data we collect and why

Depending on the channel used (form, WhatsApp, chat or email), we may collect:

• Identification and contact details: name and contact details provided (email, landline and/or WhatsApp), according to the channel used.
• Business information: interest (sales, rental, repairs/maintenance), product/service, company, city and messages.
• Technical data: IP, browser, date/time, pages accessed (for security, metrics and fraud/spam prevention).

Purposes: service, contact, preparation of quotes/proposals, provision of sales/rental/repair services, internal communication for operations and support.

2) Authorization for service

Before submitting website forms or completing Chat ABC registration, you must select the authorization shown alongside the fields. It allows the information provided to be used to process your request and does not arise simply from continuing to browse. Direct WhatsApp or email contacts are processed to respond to the request received. We use information to:

• Contact you and process your service request.
• Prepare and send commercial proposals and service information.
• Internal communication needed to carry out the service.

Marketing: consent for service does not authorize promotional campaigns. Using data for marketing depends on specific authorization, and you may request that these communications stop.

3) Data sharing

The ABC Mais Telecom does not sell your personal data. Service may use website hosting, email and protection providers, as described below.

We may share only when needed for operations and security, for example:

• Website analytics and protection tools: metrics services used during browsing and Google reCAPTCHA for protection against abuse.
• Email, hosting and antispam providers to enable website operation and communications.

Where applicable, we seek providers that adopt security measures compatible with the LGPD.

4) How long we keep your data (retention)

We keep your data for the time needed to fulfill the purposes described in this policy and legal/regulatory obligations.

• Contacts archived in the dashboard: the current routine schedules deletion 365 days after archiving, not after the last contact.
• Internal browsing metrics: the current routine applies retention of up to 365 days. This period is not a single rule for quotes, active contacts or all website records.

For information about retention of a specific request, contact us through the business channel indicated in this policy.

5) Request channels

The website does not offer public visitor comments. Requests are received through service channels and specific forms.

There is no public comment registration or use of Gravatar in this service flow.

6) Careers and supplier forms

Work With Us collects names, contact details, roles of interest, professional summaries and optional LinkedIn profiles. Suppliers collects the representative's details, company, website, offering and business presentation. These forms require authorization and do not accept attachments or PDF résumés.

7) Cookies

• Preferences: the banner records your cookie choice.
• Quote cart: a draft containing selected items and entered data is stored in the browser to continue the request across pages and is deleted from the browser after 7 days without use.
• Chat and restricted area: session identifiers and authentication features are used to maintain service and authorized access.

8) Embedded content from other websites

Articles may include embedded content (videos, images, etc.). These sites may collect data, use cookies and track your interaction according to their own policies.

9) Your rights (LGPD)

Where applicable, you may request:

• Confirmation and access to data
• Correction
• Anonymization, blocking or deletion
• Portability (where applicable)
• Information on sharing
• Withdrawal of consent and marketing opt-out

10) Security

We adopt technical and organizational measures to protect data against unauthorized access, loss, alteration and improper disclosure, appropriate to the nature of the information processed.

Note: we do not conduct online purchases on this domain (no payment registration), and personal data is processed mainly through "Quote" and "Contact Us."

11) Copyright

Unless otherwise indicated, all website content (texts, images, brands, logos, layout, catalogs and materials) is protected by copyright and/or intellectual property rights.

• Full or partial reproduction without prior express authorization from ABC Mais Telecom is prohibited.
• Displayed brands and trade names belong to their respective owners.

© ABC Mais Telecom. All rights reserved.