Motorola Solutions
PremierOne CAD: incident management and dispatch
PremierOne CAD organizes incident handling, resource deployment and team tracking. It is a computer-aided dispatch solution for public safety, with operational workflows and integrations that must be defined for each agency.
Discuss this solution
What this solution does
Incidents and resources in the same workflow
Links incident information, unit location and status to support the selection and tracking of deployed resources.
Communication between dispatch and the field
Integrations presented by the manufacturer include APX radios, the AXS console, VESTA and CommandCentral Aware; the combination depends on the project.
Information continuity
Agency-oriented workflows, alerts and reports help share data and reduce repeated records between service stages.
From the call to unit deployment
CAD links the incident to available records and resource status. The dispatch decision can then consider the call's context and team locations, with procedures configured for the agency.
- Intake: bring together call data and records related to the incident.
- Dispatch: view resources on the map and track unit allocation.
- Follow-up: share updates with the field and consult system reports.
The role of each integration
Telephone call handling, radio dispatch and situational awareness are distinct functions. The integration must specify which information passes through each system; mentioning a product does not automatically include it in the contract.
- VESTA handles calls; PremierOne organizes dispatch.
- Compatible APX radios can provide location and an indication that the emergency button has been activated.
- Aware adds video, alerts and maps; CAD Web Client extends dispatch functions to the browser.
Where to assess the application
- Public safety control centers that dispatch units and track incidents.
- Operations that need to integrate call handling, dispatch and field response.
What must be confirmed in the project
- Validate regional availability, licenses and the contracted scope.
- Map the existing systems and the compatibility of each integration.
- Size infrastructure, access permissions and agency procedures.
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Connect technology to your operational routine.
Describe the current workflow, systems already in use and the problem you need to solve. This conversation guides the integration, deployment and support analysis before equipment or licenses are defined.
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